A growing industry challenge
The GFC and the Royal Commission in Australia, have exposed an expensive vulnerability for financial institutions in the management of their Non- Financial Risk (NFR) specifically their human risk, which underpins each Line of Defence in their risk governance structure, particularly the 1st Line of Defence.
A major contributor to this vulnerability is that the identification, management and prevention of human risk requires a very different set of skills and qualifications to those of most leaders in finance.
As the nature of work changes in an economy increasingly dependent on human qualities, decisions and behaviours, human risk is a growing challenge.
An ex-banker of almost 20 years, Rachel holds post-graduate qualifications in human behaviour and is driven to educate and support her clients in the management and mitigation of their human risk.
AN INDUSTRY SPECIALIST IN HUMAN RISK
Rachel is a forward thinker and the leading authority on the human brain, behaviour and human risk within the banking sector. She is dedicated to sharing her knowledge with bank boards, CEOs and their teams, to help them meet their post Royal Commission legal and regulatory obligations around non-financial risk while also increasing the value of their most valuable asset, their human capital [more].
Rachel understands that healthy brains working in safe environments make better decisions, are more innovative, more empathetic, more productive and therefore more able to produce sustainable profits that meet the needs of all key stakeholders.
"To compete in the economy of the future, countries and industries will need to invest in their people with a fierce sense of urgency...many jobs in the near future will require specific skills - advanced cognitive skills such as complex problem-solving, sociobehavioural skills such as teamwork and skill combinations that are predictive of adaptability such as reasoning and self-efficacy. Building these skills requires strong human capital investment."
- The Changing Nature of Work; World Bank Development Report 2019
WORKING WITH YOU
With first-hand experience of the financial sector landscape, there is no downtime needed to bring Rachel up to speed with the unique demands of this sector. Rachel works rapidly and seamlessly with her clients, maximising her time to facilitate insight that empowers leaders to view their non-financial risk through a new lens with a new mindset, to create tailored, effective solutions aligning advanced education, strategic advice and practical tools with:
Leading-edge research from the human sciences, particularly brain & behavioural science
Internal policies, guidelines & organisation objectives
Current Work Health & Safety and Safe Work Australia guidelines
Best practice in-line with Royal Commission recommendations, APRA Prudential Standards CPS 220
Legislative and best practice in regions outside Australia
CLIENT GROUPS & SERVICES
RISK & HR
SOMETHING TO THINK ABOUT...
COMMENTS FROM MY CLIENTS
“It’s rare to find someone who understands the banking world yet also holds high-level academic qualifications in human behaviour. Rachel’s educatory sessions are a next level learning experience which can direct both internal policy change and daily interactions".
COUNTRY HEAD & AUSTRALIAN CEO, FRENCH FINANCIAL INSTITUTION
[referral available upon request]
“Rachel has partnered seamlessly with myself and my team since 2017, providing valuable insight, education, new perspectives and strategy around the critical issue of mental health and more broadly, human behaviour in the banking environment. Rachel works comfortably and confidently across our management team, from Director to CEO and COO level, to create powerful, solution-orientated results”.
HEAD of HUMAN RESOURCES, GLOBAL GERMAN BANK [referral available upon request]